Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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  1. Automation

Welcome Message

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Last updated 5 years ago

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You can set the opening message after accessing the botcake admin page: Select Automation -> Welcome Message:

With the opening message, new subscribers will better understand the purpose of your Messenger bot in the meantime.

Operation principle:

Only customers who have never chat with your Fanpage ever since installing chatbot will see the "Start" button -> if they press the "Start" button, they will receive the content you wrote in the "Welcome Message".

How to check:

You can check the message content in the user role by visiting the Fanpage and using your personal Facebook account to chat (delete the conversation of that account with Fanpage will see the "Start" button)

Useful information that you should include in your Welcome Message:

  • Introduce your page.

  • What promotions do you have?

  • And anything that you think is important (like opening hours, hot trends, or even your favorite animation, etc.).

Remember, anyone who clicks the "Start" button, they will receive Welcome Message from your page.

Note: You can turn off the "start" button in Messenger in Settings -> Generals.