Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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On this page
  • 1.Create a flow of thank you messages after a customer makes a purchase
  • 2. Create a customer care scenario after purchase using the flow created above
  • 3. Turn on the scenario when the customer receives the goods

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  1. Advanced

Upsell does not violate Facebook's policy

PreviousCommon Errors while using BotcakeNextChangelog

Last updated 3 years ago

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1.Create a flow of thank you messages after a customer makes a purchase

  1. Create a thank you message

Go to: Botcake -> Flow -> Create New Flow -> Set Flow Name

Add content to the stream

Example: Letter of thanks!

Thank you: ........ received the goods If you need support, please text or call the hotline: 09.678.151.29

Wishing you health and fortune! If a/c is satisfied with the product quality, please press the "OK" button to let the shop know

2. Attach buttons to stimulate customer interaction

3. Upsell after the customer interacts with the page again

After the customer interacts again, we will have 24 hours of unlimited advertising messages

2. Create a customer care scenario after purchase using the flow created above

Access: Botcake -> Sequences -> Create New

Attach the stream just created above to the script then activate the script

3. Turn on the scenario when the customer receives the goods

Access: POS -> Configuration -> Facebook -> Order status notification

Press "+" to add a message -> Use Botcake -> Choose a page, attach a script, tag guests

Save and use

Create a stream of thank you messages
Add content to the stream
Attach an "OK" button to stimulate customers to re-engage
Send promotional information to customers who re-engage
Create a customer thank you script