Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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  1. Automation

Icebreaker

PreviousMessager Ref URLNextMain Menu

Last updated 5 years ago

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Icebreaker makes it easier for your Fanpage to start a conversation with customers by asking frequently asked questions or suggesting some topics they are interested in.

The list of questions when customers click on the article will automatically appear in Messenger instead of the start button. To install "Icebreaker", go to "Automation" -> "Icebreaker":

The method works as follows: When customers click on a picture or article on your Fanpage, Messenger will automatically send the questions you have pre-installed on Botcake. By clicking on those questions, the bot will automatically answer the form you have prepared.

To install the questionnaire. Click "Enter asked question" or "Add new asked question":

The configure panel will appear. You can fill out the question form, then select the answer message for that question.