To set the default reply, go to the botcake admin page and select Automation -> Default Reply:
For customer who have used to chat with Fanpage, if they return to chat, they will receive this message. You can set how long will the message be resent.
What is the purpose of this type of message:
The Default Reply will be sent when the chatbot does not know the answer (Customers do not click on any button in the scenario you give). Please provide guests with the subscriptions they may ask or the option to respond with buttons.
Default Reply very useful for cases where customers interact at night or when the chat staff is not available.