Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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  1. Automation

Sequences

PreviousKeywordNextRules

Last updated 12 months ago

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What is Sequence:

Sequence is a very useful feature in customers care on a personalized route. That is, each customer will receive separate messages according to the time since they interacted. This helps customers no longer feel like being spammed as sending a series of messages, the rate of satisfied customers is higher, especially without spending too much manpower to take care.

To create a sequence, go to "Automation" -> "Sequences":

Click the "Create New" button, enter a name for the sequence then select "Create":

To create a new message, select "+ Message", you can create a new message or select an existing message.

To set the sequence configuration, click the underlined text

Section 1: Set how long after the message will be sent.

Section 2: Message sending interval.

Section 3: Add filter conditions for messages.

After configuration is complete, press "Save and update", turn on the blue switch to activate the message.

Note: Only customers who subscribe to the sequence can receive a message.