What is Sequence:

Sequence is a very useful feature in customers care on a personalized route. That is, each customer will receive separate messages according to the time since they interacted. This helps customers no longer feel like being spammed as sending a series of messages, the rate of satisfied customers is higher, especially without spending too much manpower to take care.

To create a sequence, go to "Automation" -> "Sequences":

Click the "Create New" button, enter a name for the sequence then select "Create":

To create a new message, select "+ Message", you can create a new message or select an existing message.

To set the sequence configuration, click the underlined text

Section 1: Set how long after the message will be sent.

Section 2: Message sending interval.

Section 3: Add filter conditions for messages.

After configuration is complete, press "Save and update", turn on the blue switch to activate the message.

Note: Only customers who subscribe to the sequence can receive a message.