Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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  1. Settings

Tag

PreviousGeneral and NotificationNextProduct Management

Last updated 5 years ago

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1. Config customer tags

  • Synchronize Tag from Pancake in real-time

  • Synchronize Pancake Tag from Botcake to Pancake in real-time

  • Auto attach Tag for customer when they sent message to page in the first time

Synchronizing the tag between Pancake and Botcake is a very useful feature, helping to manage Pancake's customers while combining Botcake's advanced auto reply! Save time, optimize conversion efficiency & increase sales.

2. Tags:

Click the "Add new tag" button, then fill in the tag name, choose to attach or remove sequence:

The tag-sequence will be automatically attached / removed sequence when attaching / removing the tag. You can edit or delete tags by clicking the Icon to the right of the table.

Attaching / removing tags with sequence will saves you time in managing and sending customer care message automatically.