Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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  1. Main function

Livechat

PreviousCustomerNextFacebook Comments

Last updated 1 year ago

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[Attention] We recommend users to use Pancake.vn to handle live conversations (Livechat)

When talking about chatbots, most people imagine a completely automated chatbot - automatically answering questions and responding smartly before the manual work of humans. And of course, that's a big part of chatbots and Messenger Marketing that everyone wants to achieve.

But the fact is, chatbots can't answer all the questions automatically. In case of encounter some personal questions while selling, make sure you have to answer manually. And maybe you did a manual chat using the "Livechat" feature on your Facebook Page, which looks like this:

The problem is that processing your messages inside Facebook with a fairly cumbersome interface - Especially when you have to manage dozens or even hundreds of conversations happening at the same time.

That's why we created the Live Chat feature, which you can access in the menu on the left hand side of the navigation menu:

Live Chat is essentially a conversation between you and your subscriber in real-time. For more convenience, you can directly add/remove tags and sequence your customer in "Live Chat".