Botcake
English
English
  • Introduction
  • Term explanation
  • Connecting Botcake for the first time
  • Integrated Zalo OA
  • Integrated Instagram
  • Integrated WhatsApp
  • Main function
    • General
    • Dashboard
    • Customer
    • Livechat
    • Facebook Comments
    • Broadcasts
    • Flow
    • Growth Tools
      • QR Code
      • Customer Chat
      • Facebook Ads JSON
      • Messager Ref URL
  • Automation
    • Icebreaker
    • Main Menu
    • Welcome Message
    • Default Reply
    • Keyword
    • Sequences
    • Rules
  • Create Content Message
    • Make an Appointment
    • Components in message setup page
    • Getting the Facebook URL
  • Settings
    • Dynamic Block Docs
    • General and Notification
    • Tag
    • Product Management
    • Custom Field
    • OTN Topic
    • Marketing messages
    • ChatGPT Integration
    • Intergrations
    • Admin and Error Logs
  • Advanced
    • Common Errors while using Botcake
    • Upsell does not violate Facebook's policy
  • Changelog
    • Update feature to hide photos in Gallery
  • Botcake FAQ
    • Botcake is not working
    • The Button Is Disabled
    • "Botcake Reply Failed" on Pancake Display
    • Can We Set Working Hours For Botcake?
    • Cannot find the Pages to connect to Botcake?
    • How to synchronize Data from Botcake to Google Sheet?
  • API Reference
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  1. Botcake FAQ

"Botcake Reply Failed" on Pancake Display

It is an update from Botcake team, with an aim to show all inbox messages that are not replied to by Botcake (due to Facebook error, disconnection in Botcake, or error 551 in customer's account,...)

PreviousThe Button Is DisabledNextCan We Set Working Hours For Botcake?

Last updated 2 years ago

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This sentence will be an alert for shop owners to pay attention and support their customers manually, so shops will not miss any customers and get more sales.

Updated features for this notification:

ACCESS: BOTCAKE.IO > SETTING > THE STATUS OF THE PANCAKE CONVERSATION WHEN BOT REPLY FAILED

  • Mark Bot reply failed

  • Mark unread

  • Add or remove Pancake tag automatically when Botcake is failed