Customer Chat

This article will help you to set up the "Customer Chat" Growth Tool for your website and convert your visitors into Messenger bot subscribers. With Botcake it is extremely easy to set this tool and grow your audience, but the best thing is - you don't have to deal with programming.

This Growth Tool can be used on any platform that supports customizing the <head> section. It is so easy to create: insert the code — customize your Widget in Botcake — activate it.

Creating 'Customer Chat' Growth Tool

Go to Growth Tools tab and click '+New Tool':

Then select "Customer Chat":

'Customer Chat' has 2 tabs:

Opt-In Actions — messages user will receive after they click the button.

Setup — this is where you can get your code, authorize your websites and customize some helpful settings.

Change the name of your Growth Tool, so you don't miss it in the list, and move to the Opt-in message.

First - you have to create the Opt-in message, or you can use an existing one.

1. Click 'Preview' to start working in a Builder to create a new Flow for opt-in message.

This process is almost the same for any other Botcake message creation. But kindly note that by the new Facebook rules, a user becomes subscriber only when they reply something by clicking a button or sending a manually typed message. Due to that, Botcake can’t subscribe a user to a Sequence on opt-in directly. Please add at least one button to your Opt-In Message and use an action on the button to subscribe to a Sequence, if needed.

Or use 2nd option:

2. Click 'Select' and choose already existing flow.

Installing code to your Website

Click 'Install JavaScript' and add your website here:

Then copy the JS code. You need to place it into the of every page of your website.

Click 'Finish' and choose your visibility settings.

By default, your overlay widgets are shown on all pages of all websites where your snippet is installed.

Now it's time to customize the way you Customer Chat will look!

Here you can change the color of the chat bubble to match the style of your website.

Set the Greeting message for logged in user and Greeting message for logged out user, to create a better experience for your customers. You can be a little creative here :)

Click "Save" Button to save all your settings. This will show on your website:

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